FAQ

What are your processing times?

Usually I can make your jewelry within 2 to 5 business days. However, if it’s a bigger order of several items it might take up to two weeks. If you aren’t unsure if your jewelry would get to you in time for when you need it, please contact me before buying. In most cases I can accommodate to make them faster.

Do you offer rush orders? Is there an extra fee?

Yes, I do offer rush orders. If you are tight in time to get your jewelry just contact me before buying and depending on availability I will let you know if the timing is doable. In addition I offer also rush shipping via USPS Priority mail (2 to 4 business days to most US cities) and USPS Express mail (1 to 2 business days to most US cities). These are delivery times after I’ve put them in the mail and you can select the shipping options at checkout.

Which countries do you ship to?

I ship to the US, Canada, Australia, New Zealand, UK and most EU countries. All packages will ship via USPS First class mail which is usually only trackable in the US. Some countries like Canada will continue tracking, but others won’t. If you prefer a different form of shipment please contact me before buying.

DOMESTIC

Domestic shipments usually take 2 to 5 business days to be delivered after I’ve shipped your package. However this is only an estimate and it can take up to two weeks. If you haven’t received your package by then please contact me.

INTERNATIONAL

Any customs duties, taxes, fees, etc are the buyer's responsibility and are not reflected in my shipping charges. You will be responsible for any customs related subject. I will ship USPS First class with a customs declaration form. This does not include any insurance or way of tracking. If you want it to include tracking or upgrade to a secure shipping please notify me before paying so I can add the extra cost to the shipping cost. International delivery varies and can take up to 8 weeks (even 3 months to some countries), but usually will arrive between 3 to 6 weeks after shipment.

Please also note that it's the buyers responsibility to check if the item ordered is allowed to be imported into his/her country.

****UK BUYERS****

Anything worth £15+ which is imported to the UK from a non-EU country will be charged importing fees @ 20%, plus an additional £8 handling fee in order for the package to be released at CUSTOMS. This is not my charge and therefore I won't be involved in this payment, it is your country who will be collecting and keeping the whole charge.

****GERMANY AND OTHER EU BUYERS****

Customs in your countries are getting more and more strict and in many cases they're going to charge you importing and processing fees. Additionally they might ask you to come and pick up from their offices. This will be the case of any package (not just from my shop) and I can't have any kind of control over this. Please keep delays and additional charges by your country in mind when buying from international shops.

Do you offer gift packaging?

Yes, in fact all my jewelry will be sent out in gift boxes. Women’s jewelry will be sent in white cotton filled boxes with ribbon. Cufflinks will be sent out in either black kraft boxes or black leatherette boxes (you choose this at checkout).

Do you offer cancellations or returns?

I want happy customers and I'm completely confident that you will LOVE your jewelry.

If you need to cancel your order, you can do so as long as it hasn’t been shipped yet. Once shipped you can’t cancel it anymore.

If for any reason the item arrives damaged or it doesn't match the description, I will replace the item if contacted within 3 days of delivery.

Please note that for hygienic reasons Earrings are NOT eligible for returns. I'm sure you would like to be confident that you will receive a new, unused pair of earrings and therefore I won't be jeopardizing this security. Make sure you read the whole description and feel free to message me if you are unsure of something Before buying. All my listings include detailed information of sizes and several pictures to display the jewelry.

Necklaces and Bracelets may be returned if contacted within 3 days of delivery and postmarked within 5 days of delivery. No exceptions!

The item must be in the original condition: undamaged, safely packaged, no signs of wearing, etc.

Custom or personalized orders are not eligible for return/exchange. Custom is considered any item where you choose/request a size, length, color or customized in any other manner.

Orders of two items or more of the same design is considered custom and therefore can't be returned/exchanged. If you are unsure please consider buying only one first.

IMPORTANT

Under no circumstances will returns/exchanges be accepted after your wedding/event date.

I made a mistake in my address. How can I change it?

Currently the system doesn’t allow for address changes once the order has been submitted. If you need your items shipped to a different address than the one used when placing your order, please e-mail me ASAP. I will manually make a note and ship to the updated address. Once shipped I can’t do any changes. My e-mail is sandra@estylojewelry.com

Are you on Social Media? How can I stay connected?

Yes! I'm on Instagram, Facebook and Pinterest @estylojewelry

Instagram: http://www.instagram.com/estylojewelry
Facebook: http://www.facebook.com/estylojewelry
Pinterest: http://www.pinterest.com/estylojewelry

How can I send a picture wearing your pieces?

I absolutely LOVE seeing my jewelry in action! You can send me the pictures via e-mail to sandra@estylojewelry.com 

Also feel free to tag me in your pictures @estylojewelry Please keep in mind that Instagram will show only the last 100 interactions and unless you tag me in your photo I could miss it if you just mention me.

I look forward in seeing your beautiful pictures!

How can I contact you?

The best way to contact me is via e-mail. Social media isn’t reliable, so please if you direct messaged me on Facebook or Instagram and I didn’t get back to you within a day, please send me an e-mail as I probably didn’t get a notification. I check my e-mails constantly and every day: sandra@estylojewelry.com